环球体育

服務中心
Service Center

服務文化

服務理念

yikehumanyiweizhongxin,chixugaishan;yibiaozhunhuaweishejizhiben,jingyiqiujing;

yixianchangweigaishanjiaodian,lingdaofuze;yizhiliangdiyiweidaoxiang,quanyuancanyu。


服務承諾
熱情對待每一位用戶;服務熱線24小時開通,4小時內響應客戶訴求。


售前服務

          1、xitongpeihepinggu:duigongshuijisongfengxitong、dianligongyingdexuqiujinxingpinggu;pinggujizudiaojiehoudebiaoxianjiduixitongdexuqiu,lirugonglengliang、gongrelianghuorehuishouliangdengdeng。 

          2、anzhuangqiandepinggu:diaoyanbingjianyianzhuangjiweixiukongjian,pinggujizuduizhouweihuanjingdeyingxiang,liruzaoyinhuojizuzhongliangfuhe;tigongjizuchaizhuangjishujiyunshuhediaoyunsuoxudezhichi;tigongzaiyunshuqijiansuoxuyaodeteshubaozhuangdezhichi。 

          3、kongzhixitongdepinggu:weizidongkongzhixitongtigongguihua、shejifanganjijishuzhichi,lirutongxunxieyi、anzhuangsuoxudepeixian、jizulianjiefangshideng。


售后服務

          1、xitongweibaofuwu:dingqipaiyuanjianchaxitonghuojizudeyunxingzhuangkuang,bingtigongxitongjishebeijianchabaogaojifangfancuoshifangan,yijiangdiyouyuxitongtufashigusuozaochengdebubianjijingjisunshi;youhuaxitongjishebeideyunxingzhuangkuang,weikehuchuangzaozuijiadejingjixiaoyi。ciwaiwomentigongniandubaoyanghetong,zhuyaofanweibaokuo:dingqijiancha(yuejian、nianjiandeng),jinjiweixiu,geleiceshijiyihaopindegenghuan。genjunindexuanze,womenyekeyipaiyuanchangzhuxianchang,weinintigongxitongkongzhijijinjiweixiudefuwu。

          2、peijianxiaoshou:tigongyouzhi、kekaodeyuanzhuangpeijian。gongchangzhijiexianggefengongsijifuwuwangdianfasongsuoxupeijian,yisuoduanyunshushijian,tongshigefuwuzhongxinyechucunyidingshuliangdechangyongpeijianjihaocaileiwupin,yimanzukuaisugonghuohejihuanqiutiyuchangdexuqiu。 

          3、weixiufuwu:weikehutigongshebeijianchajijianyi,bingtigongxiangguandeweixiufuwu。womencaiyonggongchangyuanzhuangpeijian,youzishendejishurenyuanjinxingweixiudegongzuo,yiquebaoweixiuzhiliang,bingzaizuiduanshijianneiwanchengshebeideweixiugongzuoshizhihuifuzhengchangyunxing,shideyintingjierdanwudeshijiandaweisuoduan。 

          4、服務培訓:為客戶機房管理員及控制員提供一些日常機組運作及維修的基礎知識。我們在機組調試后,將安排一次免費的現場機組操作培訓,此外工廠每年都會定期舉辦客戶服務培訓,以提高客戶機組管理員的操作技術。
          5、增值服務:通過全方位的系統增值服務,我們將為您的系統在運行中所產生的非必要的耗能提供改善方案,以使得您的系統更加節能、更有效率。具體的措施包括清洗冷凝銅管、風柜交換器,更換水泵軸及相關配件,更換冷卻水塔電機軸承、傳動帶及填充材料等等。

          6、xitongzhenggaifuwu:ruguonindekongdiaoxitongyijingtouruyunxingjiaochangshijian,ninkenenghuimianlinweixiuchengbenguogao、xiufushijianguochangjixitongkekaoxingjiangdidewenti,tongguoxitongzhenggaifuwu,womenweininjianyibingshishiqicaigenghuanhuoshejixiugai,bangzhuninchenggongdijiejuezhexiewenti。liruzaimouxiechanghexia,tongguojiangfenglengzhilengjizhuanhuanweishuilengzhilengjizu,bingpeizhuanglengningshuibengjilengshuitadengshebei,xitongzaijienengjianghaofangmianjiangyoujidaditigao。


服務熱線

          weilegenghaodiweikehutigongyouzhidefuwu,huanqiutiyuappguanwangzhongguogedifengongsidefuwudianhua400-188-1963shixingmeizhou7*24xiaoshikaitong,jishiweikehutigongwanshandefuwu。


客戶投訴處理機制

          gongchangshelizhuanmendekesuchulituandui,quebaokehufankuidewentinengjishiyouxiaodidedaofenxi、chulihefankui。


電話追蹤回訪制度

          zaimeicidiaoshiheweixiuwanchenghou1geyueneiyouxiaohouzongbuxiangyonghujiuchanpinhefuwuzhiliangdengjinxingdianhuazhuizonghuifang,yitigaoshouhoufuwushuiping。


定期現場回訪制度

          yougequshouhourenyuandingqiduiyonghudejiqiyunxingqingkuangjinxingxianchanghuifangjiancha、weihuhebaoyang,zhongzaiyufang,geiyonghuyixinxin。


滿意度調查問卷

          meicidiaoshiheweixiuwanchenghouyaoqiujishijinxingbencifuwudemanyidudiaocha,yitigaokehumanyidu。


服務及時性

          bengongsishenzhenjiquanguozhuyaochengshidousheyoubanshichujiteyuewangdian,quebaofuwudejishixing。bengongsiyuanzeshi:jiedaoxinxi,zhuanyerenyuan24xiaoshineijinxingchuli,yimanzukehuxuqiu。


全方位的培訓

          jijiweiyonghu、anzhuangshang、jingxiaoshang、teyuewangdian、fuwurenyuanjinxingpeixun,rangtamenzhangwoshebeidexingneng、anzhuang、diaoshi、yunxingjiweihubaoyangzhishi。

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